RETURN POLICY

At The Happy Kangaroo, we want you to be delighted with your purchase. We thoughtfully curate a distinctive collection of gifts, tabletop,  home décor, furniture, and lifestyle goods from artisans and trusted makers around the world.

Because many of our products are handmade, limited production, or sourced specifically from our vendor partners after an order is placed, not all merchandise is eligible for return. We encourage you to review product descriptions, dimensions, materials, and specifications carefully before completing your purchase.

Return Requests

If your item is eligible for return, you must contact us within 3 days of delivery by emailing info@thehappykangaroo.com.

All returns require prior authorization from The Happy Kangaroo. Merchandise returned without authorization may be refused.

Approved returns must be received within 10 days of delivery.

To be eligible for a return, merchandise must:

• Be unused and in original, resalable condition.
• Include all original packaging, tags, manuals, and accessories.
• Be free from damage, wear, odors, or other signs of use.
• Include proof of purchase.

Please contact us at info@thehappykangaroo.com for any return assistance. For your protection, we recommend that all returns be shipped using a trackable, insured shipping service. Happy Kangaroo is not responsible for returns that are lost or damaged during transit.

Gift Returns & Exchanges

Gift purchases may be returned for store credit with a gift receipt or proof of purchase, provided the item meets our return eligibility requirements and is not designated as Final Sale.

Store credit may be used toward future purchases at Happy Kangaroo.

Exchanges are available only for merchandise that is currently in stock. 

Final Sale Items

The following items are Final Sale and are not eligible for return or exchange except in the event they arrive damaged, defective, or we shipped the incorrect item:

• Merchandise sourced specifically for your order from one of our vendor partners.
• Items shipped directly from a manufacturer or vendor.
• Custom, personalized, or made-to-order products.
• Furniture, oversized freight items, and select home furnishings.
• Home décor, decorative accessories, lighting, mirrors, artwork, rugs, and similar furnishings that are not stocked in our retail store.
• Holiday and seasonal merchandise.
• Sale and clearance merchandise.
• Gift cards.

Products identified as Final Sale on the product page or during checkout are not eligible for return.

Stocked Merchandise

Items regularly stocked in our New York retail store may be eligible for return provided they meet the return requirements above and are not otherwise designated as Final Sale.

Designer, Trade & Project Orders

Orders placed for interior design projects, commercial spaces, home staging, or multiple-item selection purchases are considered project orders and are Final Sale unless otherwise approved in writing before the order is placed.

Happy Kangaroo reserves the right to refuse returns or limit future purchases in cases of excessive or unusual return activity.

Shipping & Restocking

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs on approved returns unless the return is due to our error or the item arrived damaged or defective.

Approved returns of vendor-sourced merchandise may be subject to a 25% restocking fee, as well as any applicable vendor fees incurred by Happy Kangaroo.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing info@thehappykangaroo.com.

Please include:

• Your order number
• A description of the issue
• Photographs of the item
• Photographs of the original packaging and shipping carton

We will work with you to resolve the issue as quickly as possible.

Thank you for supporting our small business. 

Refunds

Once an approved return has been received and inspected, any eligible refund will be issued to the original method of payment, less applicable shipping charges, restocking fees, or vendor fees.

Please allow several business days for your financial institution to process your refund.

Return Address

Happy Kangaroo
465 Amsterdam Avenue
New York, NY 10024