Return Policy
Happy Kangaroo Return & Refund Policy
Thank you for shopping with Happy Kangaroo! We are dedicated to providing you with the best products and ensuring your satisfaction. Please review our return and refund policy below:
Refund Eligibility
- Refunds are available only for online purchases made directly through our website.
- Refund requests must be made within 10 days of receiving your order. Due to the handmade nature of many of our items, we cannot process refunds after this period.
Conditions for Refund
- Items must be unused and in the same condition as when you received them.
- Items must be returned in their original packaging.
- Only regular-priced items are eligible for refunds. Sale items are non-refundable.
- For items purchased as gifts and shipped directly to you, a gift creditwill be issued instead of a refund.
Exchanges
- We offer exchanges only for defective or damaged items.
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To initiate an exchange, please email us at info@thehappykangaroo.com.
Exempt Goods
The following items are non-refundable and cannot be exchanged:
- Gift cards
- Holiday and seasonal items
- Special orders
Refund Process
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
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If your refund is approved, it will be processed and credited to your original payment method (e.g., credit card), typically within a few business days.
Shipping for Returns
- To initiate a return, please contact us at info@thehappykangaroo.com for instructions.
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Returns should be shipped to:
Happy Kangaroo
465 Amsterdam Avenue,
New York, NY 10024 - Return shipping costs are the customer’s responsibility.
- For items valued at $100 or more, we recommend insuring your return.
- Original shipping fees are non-refundable and will be deducted from your refund.
Return Shipping Due to Our Error
If your return is due to an error on our part (e.g., incorrect or defective items), we will cover the return shipping costs.
Refund Processing Time
Refunds are typically processed within 1 week of receiving your returned item, though you may receive your refund sooner. This includes:
- Transit time for us to receive your return (5-10 business days)
- Processing time once we receive the item (3-5 business days)
- Bank processing time for the refund (5-10 business days)
We will notify you by email once your return has been processed.
How to Make a Return
- Contact info@thehappykangaroo.com to request your pre-paid UPS return shipping label.
Damaged Items
- Inspect your order upon arrival. While shipping cartons may show some wear, if the item itself is damaged, please contact us immediately.
- Provide your order number, email address, and phone number for faster resolution.
- Retain the shipping box, packing materials, and damaged items for carrier inspection.
Store Purchases
Items purchased in a Happy Kangaroo store or from any other retailer selling Happy Kangaroo merchandise cannot be returned to thehappykangaroo.com.
We strive to ensure your complete satisfaction. If you have any questions or concerns, please don't hesitate to reach out to us!